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Automation updates: new Actions and more!

We just added new features to Automation:

  • new Actions: “Assign to” and “Archive ticket”
  • “Required by” rule extended with the “yesterday” option – now you can create triggers for deadlines on the next day, not the day of the deadline.
  • Action Info added — who and when created it
  • Action logs improved
  • Various improvement and fixes, including for the actions not being triggered the second time on matching the same rule again (like missing the rescheduled deadline again).

We hope it will help you improve your workflow!

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Customer story: Brockit Inc.

smartQ is used by businesses and organizations all around the world.

Today we are sharing the story of a studio-based photography company from Keweenaw Peninsula, Michigan. Brockit have been using smartQ and 5pm since 2009 to manage their projects. [ read the whole story ]

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PDF files preview

We just added PDF files preview (thumbnails) – it will make it easier to identify documents.

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Automation

We just released a great new feature called Automation. Now you can add to your projects specific rules that trigger automated actions!

Check Automation now and see how it can streamline your workflow.

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User Logs

User Logs

We just added a new feature – User Logs. Now you will be able to see the history of changes related to tickets and projects. You can even restore a deleted item via those logs! [ read more ]

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Search through Notes

We just added the capability to search through Notes. The search is available in Ticket View, List View (to search notes across multiple tickets in a project) and Dashboard View (to search notes across multiple projects).

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iPad app update

We just updated our iPad app: full board refresh was added and a bug with dragging tickets was fixed. You can download it from iTunes.

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Customer story: W&G Development

smartQ is used by businesses and organizations all around the world.

Today we are sharing the story of a real estate development and property management company from Eugene, Oregon. W&G Management have been using smartQ since 2012 to manage their service requests and remodeling projects. [ read the whole story ]

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smartQ + Slack integration!

We just released smartQ + Slack integration! With Slack group chat you can manage your team communication, while getting alerts from smartQ. Using Slack commands you can also get the list of your smartQ tickets, move or close them and even create new ones. [ read more ]

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Quick Ticket Add now supports tags

We just added the possibility to add tags to tickets when adding them via Quick Add function. Simply use the “#” symbol in front of your tags to differentiate them from the ticket name.

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