When you receive email notifications from smartQ (for example, when a person notifies you about a new ticket or a new note), and you reply to that email — it is posted back to the ticket in smartQ as a new Note.
But, in some cases, especially when the notification was sent to more people, you may want to also notify them by email as well about your reply.
For this purpose, we introduced a new flag: “Deliver email responses to all Notified people”. When turned on, it will deliver email responses (to smartQ email notifications) to all originally notified people.
For over ten (!) years now, we have been helping a wide range of organizations from small local businesses to big companies around the world to manage their workload.
This year is a challenging one, with many teams working remotely, but smartQ is here to help!
Expect new exciting features and a redesign!
We would like to thank all our clients for their support! You can find us on Facebook, Twitter.
We just expanded our CSV/Excel import function to support custom fields. Now you can import into smartQ tickets with custom columns, and match them to custom smartQ fields.
For all those who are doing their part by social physical distancing and working from home, here are a few tips to keep you organized and to work smarter, not harder, with smartQ.
1. Create a morning routine
Start the day right and make it a habit. Enable Deadline Reminders and have smartQ email you in the morning the list of your tickets due that day.
2. Overcommunicate
Remember that people do not routinely walk by your cubicle or see you by the water cooler to ask what you are up to. Keep everyone informed what you are working on and use confirmations often.
Post Notes for your team into tickets and use email notifications when needed. List View and Dashboard allows your team to keep track of all the new notes across all tickets in a project or across all projects.
3. Establish smart workflows with automation
Creating efficient workflows can streamline your work and keep you on track. Use smartQ Automation to set smart triggers and rules — like getting emails when a ticket is moved to a specific column or when it was not updated for a long time.
4. Be involved and proactive
Being away from your team does not mean you have to be secluded from them. Stay on top of who is doing what by enabling User Logs in smartQ.
5. Use the right tools
From emails and chats to phone calls and video conferences — use the right tools for the right occasion. smartQ will serve your team as the ticket management tool as well as communication and file sharing hub.
We optimized the smartQ Alexa skill to better support the new generation of devices with screens, like Amazon Echo Show. The updated skill takes advantage of the visual layouts and touch screen interactions.
For over nine years now, we have been helping a wide range of organizations from small local businesses to big companies around the world to manage their workload. We will continue building smartQ as an easy to use and powerful platform for workflow management!
We would like to thank all our clients for their support! You can find us on Facebook, Twitter.
We added some improvements to the importing data from CSV/Excel files.
If there are unmapped fields during the import, you can import those fields into Description. Import from Google sheets is now supported. In addition we made other smaller improvements, like better fields auto-mapping.
