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Custom fields

We just expanded our CSV/Excel import function to support custom fields. Now you can import into smartQ tickets with custom columns, and match them to custom smartQ fields.

For all those who are doing their part by social physical distancing and working from home, here are a few tips to keep you organized and to work smarter, not harder, with smartQ.

1. Create a morning routine

Start the day right and make it a habit.
Enable Deadline Reminders and have smartQ email you in the morning the list of your tickets due that day.

2. Overcommunicate

Remember that people do not routinely walk by your cubicle or see you by the water cooler to ask what you are up to. Keep everyone informed what you are working on and use confirmations often. 

Post Notes for your team into tickets and use email notifications when needed. List View and Dashboard allows your team to keep track of all the new notes across all tickets in a project or across all projects.

3. Establish smart workflows with automation 

Creating efficient workflows can streamline your work and keep you on track. Use smartQ Automation to set smart triggers and rules — like getting emails when a ticket is moved to a specific column or when it was not updated for a long time.

4. Be involved and proactive

Being away from your team does not mean you have to be secluded from them.
Stay on top of who is doing what by enabling User Logs in smartQ.

5. Use the right tools

From emails and chats to phone calls and video conferences — use the right tools for the right occasion. smartQ will serve your team as the ticket management tool as well as communication and file sharing hub.

Check smartQ Email integration to see how you can use those tools together.
Also, check smartQ Slack Integration, if your team is on it.

Stay positive and don’t forget to have some fun. Have an Alexa device? Check smartQ Skill for Alexa.

Stay safe and keep productive!

smart Alexa skill

We optimized the smartQ Alexa skill to better support the new generation of devices with screens, like Amazon Echo Show. The updated skill takes advantage of the visual layouts and touch screen interactions.

Read more about smartQ Alexa skill.

We are celebrating our 9th anniversary!

For over nine years now, we have been helping a wide range of organizations from small local businesses to big companies around the world to manage their workload. We will continue building  smartQ as an easy to use and powerful platform for workflow management!

We would like to thank all our clients for their support! You can find us on FacebookTwitter.

We added some improvements to the importing data from CSV/Excel files.

If there are unmapped fields during the import, you can import those fields into Description. Import from Google sheets is now supported. In addition we made other smaller improvements, like better fields auto-mapping.

smartQ for Alexa Skill is out!

Now you can use Alexa to interact with smartQ! Get the list of tickets assigned to you, check which ones are due today or overdue, or even add new tickets with a simple voice command.

smartQ for Alexa

You can read more about it on our website. To install the skill go to Amazon website.

You can create tickets in smartQ via email by manually sending the emails to the smartQ tickets email address, but you can also automate it via email forwarding. This allows, for example, to create tickets from any email coming to a specified email box, or even create tickets in corresponding projects/boards, depending on conditions (like where the emails are coming from). The post below explains how.

While this post is using Gmail as an example, such forwarding and filters can be set up in any other email client.

Let’s say you have a Gmail account, and you want every received email in that email box to create a ticket in smartQ. That’s a typical setup for a Help desk.

To setup email forwarding in Gmail, go to Settings:

Gmail Settings
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Custom logo support and more!

You can now easily add your logo to smartQ and even customize your favicon:

You can also add a welcome message for your users on the login page or a custom header/footer to email notifications coming from smartQ.

This feature is available to Admins via the “options” menu.

Copy tickets between projects

When you area creating a new project, now it is possible to also copy into it all the tickets from a different project.

Reply to Notes update

“Reply” function on notes now automatically includes the email
notification for everybody that received the original note’s email
notification (if it was sent), excluding the person posting the reply.

I means that when somebody posts a note and sends an email notification about it to a group of people, when “Reply” is clicked on that note — the people included in the original email notification will automatically be included into the reply note email notification (the author of the post being excluded):

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