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When you are editing multiple tickets, now you can also assign them a deadline, change their start color or even clone them.

When creating a new project, now you can also copy its Automation rules to the new project. Happy automating!

smartQ for Gmail Add-on

smartQ for Gmail

We just released smartQ for Gmail Add-on that helps creating tickets directly from Gmail emails. You can install the add-in from G Suite Marketplace.

smartQ is now available on Android!

smartQ for Android

After months of in-house development, we are proud to reveal smartQ for Android app!

smartQ for Android is native, fast, and contains all the main features. You can navigate your projects and tickets, create new ones, drag them between stages, post comment with attachments and so on… Give it a try and send us your feedback!

Download it from Google Play.

This month, we are updating our Privacy Policy to make it easier for you to understand what information we collect about you and why we collect it.
Nothing is changing to how your information is processed. We reviewed our data collecting and protecting procedures and improved the way we describe our practices and how we explain the options you have to update, manage, export, and delete your data.

These updates are related to the new data protection regulations coming into effect in the European Union.

Please read the updated Privacy Policy and Terms of Service in full. By using our services on or after May 24, 2018, you will be agreeing to the revisions.

iOS app updates

We just updated our iOS app (iPhone and iPad). Now you can attach any type of files to your notes, including the ones from cloud storage services like Dropbox.

You can download the latest version via iTunes.

smartQ is used by businesses and organizations all around the world.

Today we are sharing the story of a retail furniture store in Cincinnati, Ohio. Bargains and Buyouts have been using smartQ since 2016 to manage their projects. [ watch the video ]

Creating smartQ tickets form email is an useful feature that we had for a long time. But till now, all those tickets were posted into one (default) project.

Today, we just released an update to this feature that allows tickets to be posted into any available project. Now each project has an individual email address, found in Settings > Project Info. [ read more ]

iOS app updates

We just updated our iOS app (iPhone and iPad). Now it supports push notifications (disabled by default) that replicate the email notifications. Also, now more ticket information can be displayed on the board (adjusted via Settings).

You can download the latest version via iTunes.

smartQ allows people to submit tickets without being registered as a smartQ user — via External Access. It makes it possible to use smartQ as a help desk or s customer support system. You can have an unlimited number of customers submitting tickets via email or a web form, tracking the status of their tickets via a simplified interface.

Now you can also see the list of all those Customers (External Users). This feature is available via the “Tools” menu, and is visible to Administrators only.