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AssignedTo

We just added a new optional column to the List View and Dashboard — “Assigned to”. Now you will be able to see the ticket team in those views as well.

The new column is hidden by default and has to be added first to your screen.

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Board View update

We just updated the Board View look. You will notice a better, more compact layout, new avatars and other small changes. You can also now hide more information from the ticket (dates and names). And, as a bonus, it also renders faster, especially when handling a large number of tickets.

Next planned update — extending the number of fields that can be displayed in Board View, including custom fields.

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smartQ Outlook Add-in

Outlook Add-in

We just released the smartQ Outlook Add-in that allows you to create tickets directly from Outlook emails. You can download the add-in from the Office Store.

You can read more about smartQ and Microsoft integrations on our site.

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iOS app update: Ticket Tasks list support added

iOS tasks

We updated our smartQ iOS app (iPhone and iPad):

You can download it from iTunes Store.

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New feature: Ticket Tasks List

smartQ-Tasks

Did you ever work with tickets that just grow too big and require multiple things to be accomplished before closed? Tracking all those things via notes can be too much sometimes. This is why we added the possibility to create a Tasks List at the ticket level. Now your team can keep track of those tasks right on the top of the Notes area! [ more details ]

P.S. iPhone/iPad will be updated with this feature soon.

UPDATE: iOS app updated to support this feature.

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smartQ iOS app update: ticket image covers and more

Image Covers

smartQ iPhone and iPad apps update:

  • ticket image covers support
  • clickable URLs in ticket description and notes
  • improved performance

You can download the latest version via iTunes.

 

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Welcome to our redesigned website!

smartQ website

Today we launched our newly redesigned smartQ website! We hope you will find it easier to navigate and to find information about smartQ.

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5-years

Today we are celebrating our 5th anniversary!

For over five years we are helping a wide range of organizations from small local businesses to big companies around the world to manage their workload.

To help you stay productive we also launched our sister apps— SpiderScribe for brainstorming8am for contacts management and calendar, Firefly for design annotation. We are looking forward to improving smartQ and adding more integrations with other products.

Thank you for all the support! You can find us on Facebook, Twitter, Google+.

 

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smartQ iPhone and iPad app update for iOS 9

iPhone app preview

We just updated our iOS app (iPhone & iPad) with fixes for iOS 9. Download the new smartQ app via iTunes.

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Customer Story: U-Fab, Upholstery & Fabric Stores Inc.

smartQ is used by a wide range of businesses and organizations all around the world.

Check out how U-Fab, Upholstery & Fabric Stores Inc. uses smartQ to manage their orders since 2012!

 

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