You can now hide left and right panels in Ticket View, List View and Dashboard via keyboard shortcuts (ALT+L / ALT+R). Available in the new interface (v2).

Automation now supports Custom Fields — create triggers/rules based on your Text, Number or Date custom fields.

With many working remotely, we added the geolocation feature — now your team will be able to see where the person posted the note from.

This feature is turned off by default and can be enabled individually by each person via “options” menu. You also have to allow the geolocation tracking in your browser in the URL line.

You can now change the tag names. When renaming tags with the same name, those are now merged.

This feature is only available in the new interface (v2).

We just released our brand new interface (v2)!

Responsive screens, redesigned forms, touch devices friendly, custom themes, dark mode and more!

You can switch to the new interface and back at any time, making the transition when it fits you.

Check the details here.

For 14 years now, we’ve proudly supported organizations of all sizes—from local businesses to global enterprises—in managing their workloads efficiently.

A heartfelt thank you to all our clients for your trust and support over the years. Here’s to many more! 🎉

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We just updated our email integration feature: tickets and notes created via email will ignore the file attachments from email signatures, like company logo, social media buttons, etc.

Do you have to deal with too many tags across all projects when filtering the tickets? Now you can limit the tags filter to only show the tags from the current project.

The new flag is available via Global Settings in the Options menu on the top right of your smartQ interface. Only Admins can change Global Settings.

When using smartQ Outlook Add-in to create tickets from emails, the email formatting, including tables, will now be preserved when copied to the Description field.