We just released the open smartQ API – now you can build your own smartQ extensions. [ read more ]

smartQ interface is now available in Dutch! Special thanks to Frank van Leerdam who helped with the translation.

All together smartQ is available in nine(!) languages now: English, Spanish, Brazilian (Portuguese), German, Italian, French,Russian, Czech and Dutch!

Want to see smartQ translated into your language? Any smartQ user can contribute – just use the “options” menu on the top of your smartQ screen. There is a link there called “Translation Area” that will take you to the public translation area.

We just added a new payment method to our smartQ monthly plans. Before that all monthly payments were processed through PayPal and required to create a PayPal account. Now we added the possibility to process credit cards without leaving our website (through Stripe.com) and without the need to create a PayPal account.

As before, smartQ does not store the credit card information and we have no access to our clients credit cards.

smartQ is designed to be flexible and to be used across many industries and a wide variety of projects.

Today we are sharing a customer story about how Village Tax Financial Services – a small financial service company from Sacramento, California – found smartQ useful for a wide variety of its tasks. [ read the whole story ]

We just added the image thumbnails feature to smartQ – now you can preview the images in your notes without opening them!

Creating tickets by email is a very powerful feature we introduced lately, but the out-of-office auto-reply emails created a problem. Since after the ticket creation the sender gets an email notification, this created the “auto-reply loop” — when tickets keep getting created, assuming the automated emails are “real” ones.

This issue is not easy to address — automated emails, like out-of-office auto-replies, do not have a unified format. There is no sure way for a computer to separate them from “real” emails.

To solve this issue, we approached it from another side. Now we compare new emails with the previous ones, and, if the emails are a total match (same subject-body), we do not process those emails (no new tickets are created from them). This should prevent the “auto-reply loop” from happening (since auto-replies have identical content), as well as stopping any duplicate emails re-sent by mistake.

Let us know if you experience any problems with automatic emails. Please note that the first auto-reply will still go through – which actually can be valuable, since it logs the fact that the user is out of office, for example.

Yes, it has been another year since smartQ has been released. Another year of constant improvement based on our clients feedback.

We are glad to see smartQ being used in a very wide range of industries – it is a mature and stable product at this point. But we do not plan to stop here – stay tuned for new features and improvements!

Halloween is here! Carve your virtual pumpkin with no mess and send it to your friends and family! [ click here ]

Now you can search tickets not only by title/description but by any other text fields, including custom ones.

We also addressed the issues with creating tickets from forwarded emails and added an extra option to allow the creation of tickets by the original email sender, not by the forwarder (useful if you are have automatic email forwarding set up).