We just added new features to Automation:
- new Actions: “Assign to” and “Archive ticket”
- “Required by” rule extended with the “yesterday” option – now you can create triggers for deadlines on the next day, not the day of the deadline.
- Action Info added — who and when created it
- Action logs improved
- Various improvement and fixes, including for the actions not being triggered the second time on matching the same rule again (like missing the rescheduled deadline again).
We hope it will help you improve your workflow!