You can create tickets in smartQ via email by manually sending the emails to the smartQ tickets email address, but you can also automate it via email forwarding. This allows, for example, to create tickets from any email coming to a specified email box, or even create tickets in corresponding projects/boards, depending on conditions (like where the emails are coming from). The post below explains how.
While this post is using Gmail as an example, such forwarding and filters can be set up in any other email client.
Let’s say you have a Gmail account, and you want every received email in that email box to create a ticket in smartQ. That’s a typical setup for a Help desk.
To setup email forwarding in Gmail, go to Settings:
“Reply” function on notes now automatically includes the email notification for everybody that received the original note’s email notification (if it was sent), excluding the person posting the reply.
I means that when somebody posts a note and sends an email notification about it to a group of people, when “Reply” is clicked on that note — the people included in the original email notification will automatically be included into the reply note email notification (the author of the post being excluded):
For over eight years now, we have been helping a wide range of organizations from small local businesses to big companies around the world to manage their workload. We will continue building smartQ as an easy to use and powerful platform for workflow management!