When you area creating a new project, now it is possible to also copy into it all the tickets from a different project.

“Reply” function on notes now automatically includes the email
notification for everybody that received the original note’s email
notification (if it was sent), excluding the person posting the reply.

I means that when somebody posts a note and sends an email notification about it to a group of people, when “Reply” is clicked on that note — the people included in the original email notification will automatically be included into the reply note email notification (the author of the post being excluded):

smartQ now supports emojis (Win+period shortcut in Windows). You can add them to the ticket names, into your messages, even your user name. Have fun!

Now you can open and share any supported files (PDF, Excel, Word, Photoshop, Illustrator, etc.) on your iPhone.

It just got easier to deal with the long notes. Instead of scrolling through all the text, now you can simply preview a part of the note and expand it if you need to read it all.

Today we are celebrating our 8th anniversary!

For over eight years now, we have been helping a wide range of organizations from small local businesses to big companies around the world to manage their workload. We will continue building  smartQ as an easy to use and powerful platform for workflow management!

We would like to thank all our clients for their support! You can find us on Facebook, Twitter, Google+.

When you are editing multiple tickets, now you can also assign them a deadline, change their start color or even clone them.

When creating a new project, now you can also copy its Automation rules to the new project. Happy automating!

We just released smartQ for Gmail Add-on that helps creating tickets directly from Gmail emails. You can install the add-in from G Suite Marketplace.