smartQ allows people to submit tickets without being registered as a smartQ user — via External Access. It makes it possible to use smartQ as a help desk or s customer support system. You can have an unlimited number of customers submitting tickets via email or a web form, tracking the status of their tickets via a simplified interface.
Now you can also see the list of all those Customers (External Users). This feature is available via the “Tools” menu, and is visible to Administrators only.