“We run a custom fabrication business that encompasses two retail stores, one company workroom and up to four specialized outsourced factories. Before smartQ, we really had no way to track or organize our work orders. Jobs were constantly falling through the cracks due to misplaced work orders, and we were on the phones with each other non-stop and. Now, with smartQ, we enter each job along with images of the item, materials and a copy of the work order. As the job progresses, the workrooms are able to move the order along, and our retail stores can see the status of each job in real time. When there are questions or problems, the workroom uses smartQ to email questions and pictures to the salesperson. We are also able to track all customer communication, so everyone knows when and what has been communicated to the end consumer. There is no doubt that we save 10+ hours a week in communication and jobs don’t fall through the cracks anymore. [continue reading…]
You can print out a ticket information, with all the notes, from Edit/View Ticket window using the print function of your browser (CTRL+P). The same applies to the List View. Now the layout and formatting of the printed version has been improved to look/fit better on the paper.
We are excited to release the biggest update of this year! It includes:
- Email integration – create tickets through email and answer to email notifications directly through email [more info ]
- External Form – create tickets through an external form [ more info ]
- External Access – people not registered in your smartQ account can submit tickets and track their status through a simplified interface [ more info]
These new features make it possible to use smartQ as a Help Desk or Issue tracking app, with anybody being able to submit tickets without any registration. It expands considerably the projects and workflows smartQ can manage – we are looking forward to see all the possible usages you will come up with!
smartQ Universal Imported is a new feature that makes it easy to import Tickets from external files.
UImporter allows loading into smartQ of CSV or Excel files – it automatically tries to detect the fields and will allow you to map them manually.
You can access this feature from the “options” menu (if you are an Account Administrator). We also already support the import of data from 5pm project management app.
smartQ interface is now available in Czech! Special thanks to Jan Votruba who helped with the translation. More languages are coming out soon.
All together smartQ is available in eight(!) languages now: English, Spanish, Brazilian (Portuguese), German, Italian, French,Russian and Czech!
Do you want to see smartQ translated into your language? Any smartQ user can contribute – just use the “options” menu on the top of your smartQ screen. There is a link there called “Translation Area” that will take you to the public translation area.
We just expanded smartQ with new customization options – now you can adjust the look of your tickets in the Board View. You can switch the displayed information between ticket creator / assigned team (list or avatars) and ticket creation date / deadline. Those are personal settings and can be accessed through the “Options” menu on the top right.
Today it is the one year anniversary since smartQ has been released!
It has been a great year – we have been improving the product, collecting feedback and making plans for new features to come. We are looking forward for another great year!
We just released some important Board View optimizations, aimed to decrease the load speed and improve the interaction, especially for a high number of tickets.
We also improved the compatibility with all current Internet Explorer browsers – 7 to 10.
The tickets search now searches also the Description field (besides the Name).
We just added the possibility to sort by custom fields in the List View and also optimized this view performance speed.