We just added the capability to search through Notes. The search is available in Ticket View, List View (to search notes across multiple tickets in a project) and Dashboard View (to search notes across multiple projects).

We just updated our iPad app: full board refresh was added and a bug with dragging tickets was fixed. You can download it from iTunes.

smartQ is used by businesses and organizations all around the world.

Today we are sharing the story of a real estate development and property management company from Eugene, Oregon. W&G Management have been using smartQ since 2012 to manage their service requests and remodeling projects. [ read the whole story ]

We just released smartQ + Slack integration! With Slack group chat you can manage your team communication, while getting alerts from smartQ. Using Slack commands you can also get the list of your smartQ tickets, move or close them and even create new ones. [ read more ]

We just added the possibility to add tags to tickets when adding them via Quick Add function. Simply use the “#” symbol in front of your tags to differentiate them from the ticket name.

You can now display your custom fields in the Board View:

Also, for more control over it, we expanded Board View settings:

Read more about Board View.

Administrator Logs stores the history of who did what (added a ticket, updated a project, etc.). [ read more ]

Did you ever need to edit multiple tickets at the same time? Now you can!

Simply switch to List View, or use Dashboard View (for tickets across all projects), then select the tickets and easily change their Stage, Assigned people, Tags or Color. You can even delete and archive them in bulk!

We just added to global settings the option to change the default state of the email notifications when adding new tickets and notes. If email notifications are essential to your workflow and your teammates keep forgetting to select them, now you can make the notifications enabled by default.