We just released smartQ for Gmail Add-on that helps creating tickets directly from Gmail emails. You can install the add-in from G Suite Marketplace.
After months of in-house development, we are proud to reveal smartQ for Android app!
smartQ for Android is native, fast, and contains all the main features. You can navigate your projects and tickets, create new ones, drag them between stages, post comment with attachments and so on… Give it a try and send us your feedback!
This month, we are updating our Privacy Policy to make it easier for you to understand what information we collect about you and why we collect it.
Nothing is changing to how your information is processed. We reviewed our data collecting and protecting procedures and improved the way we describe our practices and how we explain the options you have to update, manage, export, and delete your data.
These updates are related to the new data protection regulations coming into effect in the European Union.
Please read the updated Privacy Policy and Terms of Service in full. By using our services on or after May 24, 2018, you will be agreeing to the revisions.
We just updated our iOS app (iPhone and iPad). Now you can attach any type of files to your notes, including the ones from cloud storage services like Dropbox.
smartQ is used by businesses and organizations all around the world.
Today we are sharing the story of a retail furniture store in Cincinnati, Ohio. Bargains and Buyouts have been using smartQ since 2016 to manage their projects. [ watch the video ]
Creating smartQ tickets form email is an useful feature that we had for a long time. But till now, all those tickets were posted into one (default) project.
Today, we just released an update to this feature that allows tickets to be posted into any available project. Now each project has an individual email address, found in Settings > Project Info. [ read more ]
Related post: The total guide to automating tickets creation from emails using email forwarding and filters.
We just updated our iOS app (iPhone and iPad). Now it supports push notifications (disabled by default) that replicate the email notifications. Also, now more ticket information can be displayed on the board (adjusted via Settings).
smartQ allows people to submit tickets without being registered as a smartQ user — via External Access. It makes it possible to use smartQ as a help desk or s customer support system. You can have an unlimited number of customers submitting tickets via email or a web form, tracking the status of their tickets via a simplified interface.
Now you can also see the list of all those Customers (External Users). This feature is available via the “Tools” menu, and is visible to Administrators only.
We just updated our Slack integration. Now, with the support of forms, you have even more control over the creation of smartQ tickets. Simply start with the command “/smartQ add” and you will be able to choose the project, assign deadline, etc. before creating the ticket – all of it within Slack!
We just added new updates to the Automation feature: “Ticket Archived” condition, “Star ticket” action and more.
We also added support for custom fields in the General Report.