We just released a great new feature called Automation. Now you can add to your projects specific rules that trigger automated actions!

Check Automation now and see how it can streamline your workflow.

We just added a new feature – User Logs. Now you will be able to see the history of changes related to tickets and projects. You can even restore a deleted item via those logs! [ read more ]

We just added the capability to search through Notes. The search is available in Ticket View, List View (to search notes across multiple tickets in a project) and Dashboard View (to search notes across multiple projects).

We just updated our iPad app: full board refresh was added and a bug with dragging tickets was fixed. You can download it from iTunes.

smartQ is used by businesses and organizations all around the world.

Today we are sharing the story of a real estate development and property management company from Eugene, Oregon. W&G Management have been using smartQ since 2012 to manage their service requests and remodeling projects. [ read the whole story ]

We just released smartQ + Slack integration! With Slack group chat you can manage your team communication, while getting alerts from smartQ. Using Slack commands you can also get the list of your smartQ tickets, move or close them and even create new ones. [ read more ]

We just added the possibility to add tags to tickets when adding them via Quick Add function. Simply use the “#” symbol in front of your tags to differentiate them from the ticket name.

You can now display your custom fields in the Board View:

Also, for more control over it, we expanded Board View settings:

Read more about Board View.

Administrator Logs stores the history of who did what (added a ticket, updated a project, etc.). [ read more ]